Terms of service

Last updated: 24 October 2026

These terms apply when you order a design from Interior.my ("we", "us"). By placing an order you agree to them.

1. What we provide

An interior design proposal based on the floor plan and preferences you send us: a furniture layout plan, renderings of the rooms you pick, a material palette, a furniture schedule and indicative budget ranges. The proposal is a design concept for discussion. It is not a set of construction, structural, electrical, plumbing or code-compliance drawings.

2. Your floor plan and information

You confirm that you may share the floor plan and photos you upload, and that the information you give is accurate. Sizes in the proposal are based on your plan and are approximate: always measure on site before ordering furniture, cabinetry or building work.

3. Price and payment

Prices are shown in Malaysian ringgit (RM) before you pay. After you submit your order, you pay by DuitNow or bank transfer and upload your payment slip on your order page. Work starts after we confirm your payment.

4. Delivery

We aim to deliver within 2 working days of payment. During our launch period every design is checked by a designer, which can occasionally take longer; we will email you if there is a delay. You receive your proposal through a private link sent by email.

5. Revisions and refunds

One revision is included. If the design does not follow your floor plan we redo it free; if it is still not right, see our refund policy.

6. Renderings

Renderings are computer generated and show the intended style. Furniture, colours and materials shown are representative; availability and exact appearance of real products will differ.

7. Use of the proposal

You may use your proposal for your own home and share it with your family, contractors and suppliers. We may show anonymised designs (never your name, address or plan) as examples only with your permission.

8. Liability

We are not responsible for building work, purchases or costs that rely on the proposal without on-site checks by a qualified professional. Our total liability for an order is limited to the amount you paid for it. Nothing in these terms limits rights you have under the Consumer Protection Act 1999.

9. Contact

Questions about these terms: [email protected]. These terms are governed by the laws of Malaysia.