Refund policy

Last updated: 24 October 2026

Free redo

If your design does not follow your floor plan (for example walls, doors or windows in the wrong place), tell us within 7 days of delivery and we redo it at no cost.

Full refund

If the redone design still does not follow your plan, you can ask for a full refund within 7 days of receiving it. Email [email protected] with your order number.

Before work starts

If you change your mind before we start working on your order, we refund you in full.

How refunds are paid

Refunds go back to the original payment method or bank account within 14 days of approval.

What is not covered

Changes of taste after delivery (for example choosing a different style) are handled as your included revision, not as a refund.